Cancelled Appointments

Cancelled Appointments

Appointment Management and Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.

Management of appointments

We invest in the latest technology, including modern telephone equipment and an online booking system, to allow our patients to make or reschedule appointments easily. Our appointment system supports timely access to care and treatment, allows patients to access services at a time that suits them and minimises the length of time people have to wait. Appointments can be made or rescheduled by calling our dedicated appointments line on 02071830886 or by accessing our online booking service.

Reminders

E-mail/Text reminders are sent to patients 2 days before any appointment and patients are requested to inform the practice of any changes to their contact details on the day by filling medical history form.

Cancellation or delay of an appointment by the practice

We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:

  • The patient will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. We will explain the reason for the cancellation or delay
  • At the time of contact, the patient will be offered a new appointment at the earliest time available
  • If the patient is unable to commit to a new appointment during that contact, we will ask them to get in touch at a later time, when we will offer them a priority appointment.

Cancellation of an appointment or missed appointment by a patient

Patients are requested to give at least 24 hours notice to cancel a dental appointment. Cancellations should be made by telephone on: 0207183 0886. Late cancellations and missed appointments may represent a cost to the practice, when other patients could have been seen in the time set aside for the patient.

There is a fee for private dental appointments that are missed or cancelled with less than 24 hours notice. The fee is based on the length of the appointment.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the practice manager, Margaret George.

Smile Gallery

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RECENT GOOGLE REVIEWS

Highly recommend Museum Dental Suite. Their work is of the highest calibre, professional and friendly. I'm very thankful they for excellent aftercare advice and for making me relaxed and so well treated. I've recommended them to both my family and friends.

Vic Pannett

3 weeks ago

I have been undertaking a cosmetic treatment (Invisalign) for around eight months here, off the back of a recommendation of a friend who had the same treatment. The professionalism and perfectionism with which my treatment was delivered was outstanding, as was the general service and were all of the staff I encountered.

My dentist Dr. Wahab Shakir was particularly great, with a friendly, reassuring manner and an eye for detail. He always went above and beyond, without ever being asked.

I'm now almost at the end of my treatment and couldn't be more pleased with how treatment has gone. Given the service and end result I'd also consider it excellent value for money.

Keep up the good work Museum Dental Suites!

Rachael H

a month ago

Firstly what a great dentist, all the staff were friendly and very helpful as this was my first time here.

I had called for an emergency appointment due to a sudden cracked tooth and Dr Wahab Shakir despite the end of day fast approaching (30 minutes till close) he said he would see me.

The treatment was not straight forward due to the crack but Dr Shakir after a lengthy time managed to save the tooth/restore it and prevent what I believe most dentists would have done which install a crown - Thank you!

Highly recommend this dentist and service and I am grateful for not only seeing me within an hour but also staying passed closing time and finally for doing a Stella job.

Michael O

a month ago

Dental Implants in Holborn

Losing natural teeth is never a nice thing and many patients decide that they will consider dental implants to replace them. We are being asked for this treatment more and the patients that visit us for this treatment have been delighted with their experience of having dental implants with us, and there is no doubt that this is a treatment that can make a huge difference to people who have been self-conscious about having lost teeth or who have not liked wearing dentures. Because it is set into the jaw, the implant will feel and act like your natural tooth. Come and talk to us about what dental implants can do for you and for your FREE initial appointment.

Emergency Dental treatment at Holborn

Toothache can strike at any time and it seems that dental emergencies will always strike at most inconvenient moments! We will deal with any dental emergencies fast and for any more complicated or difficult cases we will take impressions digitally and x-rays and this will help us understand exactly what treatment you need.

Why Choose Museum Dental Suites in Holborn?

Here are FIVE top reasons to choose Museum Dental Suites for your dental care:

Restorative and Preventative Dentistry

Our extensive range of preventative dental measures aim to give ongoing dental health and as well as cosmetic dentistry with Veneers, Bridges, Tooth Whitening, Dentures, Crowns, fillings and measures to prevent and control gum disease.

Regular Hygienist treatment

offering the very best in oral hygiene and gum care and we know it might be boasting but we do believe that our hygienists are simply the best!

Sedation

is offered for anxious patients when they visit for treatment. With the encouragement and the skill of our staff you might even find you don’t even need that! We also look after our youngsters and we make sure that those early experiences in the dental chair lead on to a lifetime of great dental experience.

Emergency treatment on the same day

We will always make every effort to see you for an emergency on the same day but always call us first. Ring us to make an appointment on 0207 036 1999. Use us as your fifth emergency service!

We are a welcoming family practice and we are in the heart of the community. We want to offer your dental care from the youngest to the oldest in our community. Whatever you need us for, be in touch with us at:

70 Great Russell St, Holborn, London WC1B 3BN, United Kingdom

0207 036 1999

Our Team

RECENT GOOGLE REVIEWS

Highly recommend Museum Dental Suite. Their work is of the highest calibre, professional and friendly. I'm very thankful they for excellent aftercare advice and for making me relaxed and so well treated. I've recommended them to both my family and friends.

Vic Pannett

3 weeks ago

I have been undertaking a cosmetic treatment (Invisalign) for around eight months here, off the back of a recommendation of a friend who had the same treatment. The professionalism and perfectionism with which my treatment was delivered was outstanding, as was the general service and were all of the staff I encountered.

My dentist Dr. Wahab Shakir was particularly great, with a friendly, reassuring manner and an eye for detail. He always went above and beyond, without ever being asked.

I'm now almost at the end of my treatment and couldn't be more pleased with how treatment has gone. Given the service and end result I'd also consider it excellent value for money.

Keep up the good work Museum Dental Suites!

Rachael H

a month ago

Firstly what a great dentist, all the staff were friendly and very helpful as this was my first time here.

I had called for an emergency appointment due to a sudden cracked tooth and Dr Wahab Shakir despite the end of day fast approaching (30 minutes till close) he said he would see me.

The treatment was not straight forward due to the crack but Dr Shakir after a lengthy time managed to save the tooth/restore it and prevent what I believe most dentists would have done which install a crown - Thank you!

Highly recommend this dentist and service and I am grateful for not only seeing me within an hour but also staying passed closing time and finally for doing a Stella job.

Michael O

a month ago

This is a top notch dentist who makes you feel at ease which for someone liked me is important. The staff are very professional, polite, courteous and friendly. Marios, my dentist is extremely patient and cares about your dental care and the service you receive. Just received my new dentures and they have been done to a very high standard and am very pleased. I have nothing but praise for the staff and the treatment/service I received.

Lorna Grant

10 months ago

Best dentist ever hands down. Least painful and least scary experiences here (I'm usually really scared of going to the dentist, and even find the initial anaesthetic injection painful) - they really care about the patient, and making sure you're comfortable, results are also fab. Seriously can't imagine a better dentist!

Mary lin

10 months ago

After lots of research I was very happy with the results and the service at Museum Dental. 100% I would recommend to a friend. I couldn't be more pleased.

Emily potter

11 months ago

Look your best, feel your best, expect the best.